Customer Service
Las Cosas is proud of our Customer Service. We strive to provide superior service to all of our customers. Thank you for shopping with us!
Need to make a return?
These steps and criteria may be followed:
- Merchandise must be returned within 30 days from date of purchase.
- Merchandise must be in original packaging and unused.
- Merchandise must be shipped postage paid in the original packing materials.
- A Return Authorization Number must be obtained via email at returns@lascosascooking.com
Please complete and enclose the Reason for Return form in your package, please place Return Authorization number clearly on outside of package and ship postage paid to:
Las Cosas Returns
181 Paseo de Peralta
Santa Fe, NM 87501
Your account will be credited within one week of our receipt of said merchandise. We will mail you a copy of the credit when issued.
Did you receive damaged merchandise?
First, we apologize for any merchandise that you received damaged. We handle damaged merchandise in different ways, so we ask that you keep the exterior box and all enclosed packing material and contact us right away either via email at returns@lascosascooking.com or phone us toll free 1-877-229-7184. You can be sure that no matter how the damage is handled, we will be working as quickly as possible to send a replacement or issue you a credit.
How is your order shipped?
All orders are shipped via UPS ground within four business days or 2nd Day Air upon request. The shipping cost is determined using the basket total for all 48 contiguous states. Alaska and Hawaii have no ground services so UPS 2nd Day Air services are used.
The rates are as follows:
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If your order totals
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UPS Ground
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UPS 2nd Day Air
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Up to $15.00
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$5.00
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$15.00
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$15.01 to $25.0
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$6.25
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$16.25
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$25.01 to $35.00
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$7.00
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$17.00
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$35.01 to $45.00
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$8.50
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$18.50
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$45.01 to $55.0
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$10.50
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$20.50
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$55.01 to $75.00
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$11.50
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$21.50
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$75.01 to $95.00
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$13.00
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$23.00
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$95.01 to $150.00
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$16.50
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$26.50
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$150.01 and over add 10% of merchandise total for UPS Ground. Please call for Rush Deliveries for purchases $150.01 and over.
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Why are some items available in our store but not online?
Our Web Store is a constant work in progress. Unfortunately, there will be some items that will not be suitable to sell online; however, please feel free to order those items by calling us toll-free at 1-877-229-7184.
Remember, if you have any questions or concerns, please email at info@lascosascooking.com or call us toll-free at 1-877-229-7184.